When it comes to outsourcing clinical pharmacist support for Primary Care Networks (PCNs), it’s tempting to think that all providers are created equal. After all, what’s the difference between one outsourced provider and another? At first glance, they might appear to offer the same services, but dig a little deeper, and you’ll find that not all providers are built the same. And when it comes to healthcare, that difference matters.
Since 2014, Medacy has been proudly supporting primary care providers and the healthcare system, and we’ve seen firsthand the evolution of primary care clinical pharmacists—from a rare species to a key player in the healthcare ecosystem. These professionals have become invaluable in freeing up precious GP time and ensuring patients benefit from better medication outcomes. But what happens when a PCN or practice is unable to recruit an on-site pharmacist? The answer is often outsourced clinical pharmacy support.
But here’s the big question: Should outsourcing clinical pharmacist support be all about finding the cheapest provider?
The short answer is no. Here’s why.
The Hidden Differences Between Providers
On the surface, it may seem like all outsourced clinical pharmacist providers offer the same services, but when you dig into the details, the differences become clear. These are just a few critical questions that can help you determine which provider is right for your PCN:
1. Are they a clinical services provider or a locum agency?
It’s essential to understand the distinction. A clinical services provider is focused on delivering consistent, quality care, while a locum agency may just fill gaps without the same level of oversight or commitment to quality care.
2. Do they employ their team?
The quality of the support you receive is directly related to the professionalism and training of the team. Does the provider hire and train their own pharmacists, or are they outsourcing to a pool of freelancers with varying levels of experience?
3. How do they ensure service quality and patient safety?
A reliable provider should have clear processes to guarantee that the service is consistently high-quality and safe for patients. What measures do they have in place to maintain these standards?
4. What’s their history and experience?
A provider’s experience matters. When was the company formed? Have they been in the healthcare space long enough to build solid, proven methods for service delivery?
5. Are their pharmacists prescribers?
The ability to prescribe medications is a unique skill that not all pharmacists possess. Make sure the provider’s pharmacists are qualified prescribers who can have a meaningful impact on patient care.
6. What kind of line management do they provide?
Proper supervision and management ensure that pharmacists remain effective and accountable. What kind of support system does the provider offer to their team?
7. How can I be sure they’ll deliver what they promise?
Reassurance matters. A trustworthy provider should be able to give you clear expectations and demonstrate how they will meet them consistently.
8. Are they CQC registered?
If your provider isn’t registered with the Care Quality Commission (CQC), it could be a red flag. This registration is a sign of accountability and adherence to high standards in healthcare.
9. How do they handle complaints?
When issues arise, how does the provider address them? A proactive approach to complaints ensures patient safety and satisfaction.
10. Can they support with CQC inspections?
CQC inspections are vital, and you want a provider who can not only support your PCN but help ensure you’re meeting the necessary standards.
11. What are their payment terms?
Clear and transparent payment terms are essential for ensuring a smooth working relationship. What terms does the provider offer? Are they flexible and reasonable?
Why Medacy Is Different
With more than 15 providers of outsourced clinical pharmacy support to PCNs, why choose Medacy?
Let’s be clear: We might not be the cheapest provider, and we don’t promise to fix every medication or prescription-related challenge you face. But here’s what we do promise: A professional, reliable service you can trust.
At Medacy, we understand that healthcare is not about cutting corners—it’s about delivering quality. With over 20 years of experience in the healthcare sector, we bring the expertise, commitment, and integrity that PCNs need to thrive.
As we approach 2025 and the publication of the NHS’s 10-year plan, now is the time to partner with a provider who not only understands today’s challenges but is equipped to navigate tomorrow’s demands. Whether you need assistance with medication reviews, improving patient outcomes, or freeing up GP time, Medacy is the trusted partner you can rely on.
Ready to Make a Change?
If you’re looking for a partner who values quality over cost and who has been supporting healthcare providers for over two decades, Medacy is here for you. Contact us today at 07971 187921 or visit www.medacy.co.uk to learn more about how we can support your PCN’s clinical pharmacy needs.
Medacy – Your Trusted Healthcare Partner for the Future.
